Why secure ChatOps is key to JADC2, and how tactical teams can benefit

It’s a quiet revolution in computing, as developers start to build smarter apps that can pull information from anywhere, rather than making you find it yourself. Because you have the ability to give the bots access to any desired AWS APIs, you can interact with your AWS resources in any desired way. You can query their status, look for error conditions, change settings, or even create new resources.

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Just look at is Box.com, which needed to comply with strict compliance rules and hence needed to make its ChatOps system robust and secure. The most important consideration is to be able and control which commands are restricted and by whom. So, the company built several tools that serve as middleware within Hubot. The open source repositories include security tools like RBAC, rate limiting, and second-person confirmation (on specific commands).

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It is possible to add support for other languages and technologies to the platform. This means that ultimately it will depend on the community that emerges. It’s possible that Atomist becomes the chatops tool for the Spring/CloudFoundry community. It is also possible that it atomizes the entire development world. But there’s a better way – a framework that combines real-time communications with a full “alert-triage-respond-deploy” loop, so you can dispense with wasted time and context-switching. We call it ChatOps, and it’s becoming increasingly widespread as a method of incident management.

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Maybe also chatops is just one of those fads like databases that don’t support SQL at all (nearly all NoSQL databases now support SQL) or the thousand VC-funded key-value store database companies. However, Atomist has a CLI and the basic concepts of life cycle and events, and recipes for devops aren’t new. The Atomist team plans to make extension easy and create a marketplace for functionality.

You should apply the same parameters, including user authentication to control reads and writes, to your code repositories. The services that allow for ChatOps functionalities already have bots that connect to several apps and within infrastructure platforms like AWS. You can do any type of work inside the chat, including server deployment, maintenance tasks, and simple reboots. As long as the API of a platform is available, ChatOps services will allow the functionality of the desired application. By putting all feedback in a single place such as group chat, that group chat becomes a customer communications command center.

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Once your product has shipped, communication and engagement with your customers begins through support tickets, social media, user experience surveys, and email. When feedback remains spread out among team members, it’s difficult to get an integrated view of customer feedback. ChatOps delivers numerous capabilities and advantages that support mission success. First is a reduction in the manual effort involved with voice communication.

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• Even more important, you can map those tools to all relevant rooms.
• That way, you can automatically trigger deployment environments on successful builds and proactively monitor them with simple slash commands.
• You can track social mentions about your service there and better understand common experiences and concerns reported by your customers.
• These types of of challenges are multiplied by every class of system and organization operations teams work with.
• Another way a chat-centralizing collaboration platform can automate processes is by looping AI-curated information into team workstreams.

Performing this action directly from the chat console is not only incredibly efficient for the operations engineer but also starts a critical record-keeping process. This is necessary for a team with over 100 operations engineers — not to mention thousands of additional tech team members — who might need to be involved or refer back to the incident at some point. Text messaging has already been embraced organically as a form of chat within the armed forces, from the bottom up. To advance the goals of JADC2, military leaders must now implement ChatOps in a planned and secure manner.

And applications teams would need to track items that require their direct attention in platforms like Atlassian’s JIRA. To leverage ChatOps in building out JADC2, military leaders should start by evaluating how ChatOps can best fit into the operations under their purview. During normal operations, email might continue as a primary means of interaction. But in emergency and contingency scenarios, chat might emerge as the most effective means of supporting decision quality. Already, Google Docs let people collaborate on content in real-time and see each other’s changes and even communicate.

Atlassian cofounder and co-CEO Mike Cannon-Brookes says that he thinks what he calls “ChatOps” will be the next big thing — the idea of making chat the center of business. “All you need is a bot to tap into that ecosystem of APIs, and it can have unlimited functionality,” says Blockspring cofounder and CEO Paul Katsen. We give you the inside scoop on what companies are doing with generative AI, from regulatory shifts to practical deployments, so you can share insights for maximum ROI. By coincidence, one of the people I respect, Rod Johnson, the creator of the Java Spring Framework, was in town. I met him for Indian food and to talk about his new startup Atomist.